Refund Policy
Cancellation & Refund Policy
You can cancel the product you ordered from lamithra.com without giving any reason from your member panel before the product is delivered to the cargo.
If you want to return the product you ordered after receiving it due to any problem, the steps to follow and what you need to know are as follows:
Within seven working days following the day you receive your order, you should inform your return request and your product-related problem in the "Customer Services" section of our website or send an e-mail to info@lamithra.com. In line with the forwarding mail to be sent to you later, we kindly ask you to send the product back to lamithra.com within seven working days from the delivery date. Unfortunately, we do not accept returns for notifications exceeding seven business days. When your request reaches us, it is evaluated by the authorities and a confirmation e-mail is sent to you when your return is approved.
You should make sure that you return the product you want to return with its complete original invoice, its package undamaged, unused, undamaged as a result of misuse, including the order number and the correct address of lamithra.com. If the invoice of the product is corporate, you must send it together with a 'RETURN INVOICE' issued by the institution for the return process, which is issued as 'Product Unit Price + VAT', without including the cargo share. You should know that we cannot complete the order returns, whose invoices are issued on behalf of institutions, unless a 'RETURN INVOICE' is issued.
The box, packaging, standard accessories, if any, of the product must be included in the package you return to us, completely and undamaged.
Before approving your return, 'lamithra.com - Returns Section' reviews the product.
You will be responsible for the shipping cost of all return shipments made under these conditions. However, if the product you want to return is found to be defective, your return will be approved and the shipping fee you paid for the return will be credited to your account.
After Your Return Has Been Approved
We refund your product price within ten days after your return confirmation. For payments made by credit card, the product price is paid back to your bank within seven days of your return confirmation.
It may take an average of two to three weeks for the refund deposited to your credit card to be reflected in your bank account. Possible developments that may occur in the process after the transfer of the reimbursed amount to the bank in shopping made with a credit card are entirely related to the bank transaction process and are not the responsibility of lamithra.com. Therefore, we do not have the right to intervene in such problems.
Returns Except for the Right of Withdrawal
The Consumer's 'Right of Withdrawal without Reason' is valid only for the repurchase of the products whose return request has been notified within seven working days after the said shopping has taken place. Returns cannot be accepted for periods exceeding seven working days.
When you want to return or change the products you have received, the shipping cost is paid by the buyer.
Special Conditions
When your order is delivered, you should open your package and check the product before the cargo officer leaves the delivery place. It is very important to do this, especially with crushed, torn, opened or wet packages. Your product invoice is located on the front of the courier bag. In an unexpected situation, if you encounter a problematic product or if the invoice for the product is not included in the courier bag, you must not take delivery of the package and make a report to the cargo officer and ensure that it is returned to us by the cargo company. The product invoice is absolutely necessary for cancellations and returns.
The return of products whose original packaging is damaged, damaged, opened, destroyed, tried, used in any way, damaged due to use or without original invoice are not accepted.
Return of the product, all standard accessories of the product; packaging is undamaged and fully received when it is sent back with its original packages and original invoice. There is no refund with the 'Right of Withdrawal' for periods exceeding seven days after delivery.
The customer is obliged to return the product as it was when it was received and to pay the commercial loss caused by use.
You can cancel the product you ordered from lamithra.com without giving any reason from your member panel before the product is delivered to the cargo.
If you want to return the product you ordered after receiving it due to any problem, the steps to follow and what you need to know are as follows:
Within seven working days following the day you receive your order, you should inform your return request and your product-related problem in the "Customer Services" section of our website or send an e-mail to info@lamithra.com. In line with the forwarding mail to be sent to you later, we kindly ask you to send the product back to lamithra.com within seven working days from the delivery date. Unfortunately, we do not accept returns for notifications exceeding seven business days. When your request reaches us, it is evaluated by the authorities and a confirmation e-mail is sent to you when your return is approved.
You should make sure that you return the product you want to return with its complete original invoice, its package undamaged, unused, undamaged as a result of misuse, including the order number and the correct address of lamithra.com. If the invoice of the product is corporate, you must send it together with a 'RETURN INVOICE' issued by the institution for the return process, which is issued as 'Product Unit Price + VAT', without including the cargo share. You should know that we cannot complete the order returns, whose invoices are issued on behalf of institutions, unless a 'RETURN INVOICE' is issued.
The box, packaging, standard accessories, if any, of the product must be included in the package you return to us, completely and undamaged.
Before approving your return, 'lamithra.com - Returns Section' reviews the product.
You will be responsible for the shipping cost of all return shipments made under these conditions. However, if the product you want to return is found to be defective, your return will be approved and the shipping fee you paid for the return will be credited to your account.
After Your Return Has Been Approved
We refund your product price within ten days after your return confirmation. For payments made by credit card, the product price is paid back to your bank within seven days of your return confirmation.
It may take an average of two to three weeks for the refund deposited to your credit card to be reflected in your bank account. Possible developments that may occur in the process after the transfer of the reimbursed amount to the bank in shopping made with a credit card are entirely related to the bank transaction process and are not the responsibility of lamithra.com. Therefore, we do not have the right to intervene in such problems.
Returns Except for the Right of Withdrawal
The Consumer's 'Right of Withdrawal without Reason' is valid only for the repurchase of the products whose return request has been notified within seven working days after the said shopping has taken place. Returns cannot be accepted for periods exceeding seven working days.
When you want to return or change the products you have received, the shipping cost is paid by the buyer.
Special Conditions
When your order is delivered, you should open your package and check the product before the cargo officer leaves the delivery place. It is very important to do this, especially with crushed, torn, opened or wet packages. Your product invoice is located on the front of the courier bag. In an unexpected situation, if you encounter a problematic product or if the invoice for the product is not included in the courier bag, you must not take delivery of the package and make a report to the cargo officer and ensure that it is returned to us by the cargo company. The product invoice is absolutely necessary for cancellations and returns.
The return of products whose original packaging is damaged, damaged, opened, destroyed, tried, used in any way, damaged due to use or without original invoice are not accepted.
Return of the product, all standard accessories of the product; packaging is undamaged and fully received when it is sent back with its original packages and original invoice. There is no refund with the 'Right of Withdrawal' for periods exceeding seven days after delivery.
The customer is obliged to return the product as it was when it was received and to pay the commercial loss caused by use.
